Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: schut1mj on October 03, 2018, 05:57:50 PM

Title: GI2 - Queue Summary - Report Queues with No Volumes
Post by: schut1mj on October 03, 2018, 05:57:50 PM

Is there a way to report queues that do not have volumes in a report?

Title: Re: GI2 - Queue Summary - Report Queues with No Volumes
Post by: hsujdik on October 05, 2018, 09:51:58 PM

Yes, but it is not straightforward. You'll have to:
1. Enter Design mode of the report
2. Data Access -> Data Provider -> Edit
3. Add Query -> From Universe
4. Select the GI2_Universe
5. On Result Objects, select the Queue dimension
6. On Query Filters, select the Queue Type attribute (subitem of Queue dimension), select "Equals" and then type "VirtualQueue" (without quotes)
7. Close the query editor and apply the changes
8. Data Access -> Data Objects -> Merge
9. Select "Queue" from both "Main" query and "Query 1" query and click OK
10. Drag and Drop the new merged "Queue" dimension inside the table where the Data rows are
11. On the left pane, select the last button "Document Structure"
12. Navigate to Main -> Tenant Name -> Media Type -> Vertical Table: Main Table, right click and select "Format Table"
13. On General tab, check "Display Rows with Empty Dimensions" and click OK
14. Save the document.

I'm not entirely sure about the names of the buttons in English, but it might be something like this