Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: jpsand on October 09, 2018, 02:43:16 PM

Title: Validation of stat servers 8.5.110.05
Post by: jpsand on October 09, 2018, 02:43:16 PM

Hi All,

We recently upgraded stat server 8.5.110,05 in our test environment.
What all the possible validations can be done before moving it to production?

Thanks in advance.

Title: Re: Validation of stat servers 8.5.110.05
Post by: cavagnaro on October 09, 2018, 03:10:23 PM

??? ???
Be sure your client apps work.
load it with heavy requests


However, a prd environment is still quite different, so be ready to a undo asap if anything goes wrong

Title: Re: Validation of stat servers 8.5.110.05
Post by: vmc on October 09, 2018, 07:49:24 PM

Test, test, test.  Anything and everything that uses it - URS, WFM, CCPulse etc and check all stats within those apps.  Is that the most recent General release?

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Title: Re: Validation of stat servers 8.5.110.05
Post by: jarrod on October 09, 2018, 08:58:22 PM

It would be more common to experience a fault with the deployment process than to have a fault with SS itself, that is one of the more stable Genesys components.

Read all of the release notes between the two versions and check that no stat definations have changed (unlikly) and that you understand the impact of each point in the release notes.

Title: Re: Validation of stat servers 8.5.110.05
Post by: cavagnaro on October 10, 2018, 12:05:14 AM

I would disagree with that...have been many times scenarios where a StatServer used for historical may present issues and one for real time not, just because one accepts connection as backup and the other not, or the sdata creation...StatServer  is not what I would tell most stable one...

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