Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on October 10, 2018, 08:51:45 AM

Title: Chat Transcrip
Post by: Noufal on October 10, 2018, 08:51:45 AM

Dear Expert ,

How can i pull chat transcript manually from UCS  DB ?

Title: Re: Chat Transcrip
Post by: Kubig on October 10, 2018, 10:21:42 AM

You can get data from UCS DB, table interaction, column StructuredText

Title: Re: Chat Transcrip
Post by: Noufal on October 10, 2018, 10:54:37 AM

Thank you , i found that but issue its in structured text how could i convert into normal

Title: Re: Chat Transcrip
Post by: Kubig on October 10, 2018, 03:50:16 PM

It's just a XML format, nothing tricky to read/transform