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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on October 11, 2018, 07:01:05 PM

Title: WDE - Continous Preview records
Post by: cavagnaro on October 11, 2018, 07:01:05 PM

Hi guys,
I am testing WDE with a Preview campaign, and it keeps asking records after I end one automatically, seems more like a Push Preview but without it...Customer doesn't want this behavior on this campaign due business needs...I can't find an option to control this. And found there is a button at the end which prevents this but is kinda annoying as it is not how you usually handle the Preview call...
Any clue?

Title: Re: WDE - Continous Preview records
Post by: René on October 11, 2018, 07:55:10 PM

Hi Cav,

This looks like Direct Push Preview is enabled for the campaign... It is Preview mode pushed to agent without using Interaction Server.

René

Title: Re: WDE - Continous Preview records
Post by: cavagnaro on October 11, 2018, 07:59:52 PM

Yeah I know that, but there is no IXN here. It is WDE sending RecordRequest as soon as ends one record



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Title: Re: WDE - Continous Preview records
Post by: hsujdik on October 11, 2018, 08:13:11 PM

They should use the button "Done and Stop" instead of "Done" button to prevent the pop-up to get next record to automatically appear