Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysNewbie on October 12, 2018, 06:08:15 AM

Title: Case data configuration for Manual Outbound call
Post by: GenesysNewbie on October 12, 2018, 06:08:15 AM

Hi ALL,

Wondering you can solve this question...

I need to show in case information the "ConnID" (or other available value in user data) of the call for outbound manual call (just when entering the number in the left textfield and clicking call button)

However, i can only see "origin" value appearing and showing "outbound call to xxx number"

Is it possible to show more values in the case data for this type of call ¿?

Thanks in advance

Title: Re: Case data configuration for Manual Outbound call
Post by: cavagnaro on October 13, 2018, 08:32:42 PM

Where exactly are you seeing these values?
At TServer logs, you can see the KVPs you configured as Case Data? Who is attaching them?


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Title: Re: Case data configuration for Manual Outbound call
Post by: GenesysNewbie on October 13, 2018, 11:24:20 PM

When you make call you can see in WDE case information =>  "origin" value appearing and showing "outbound call to xxx number"

Looking logs only two values when dialing is manual 1.-w_guui, and 2.-w_cuui ... Would be possible to add more values to UserData section, without using strategy ¿?

Any config that can help for t-server ¿?

Javier

Title: Re: Case data configuration for Manual Outbound call
Post by: Kubig on October 15, 2018, 02:49:35 PM

No, it requires further development on agent application level