Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on October 14, 2018, 06:59:05 AM

Title: Filter creation
Post by: CASANOVA on October 14, 2018, 06:59:05 AM

Hi All,

Can anybody please help me how to add a custom filter in interaction workspace options, i tried but it is not displaying in my interaction queue.

Thanks

Title: Re: Filter creation
Post by: cavagnaro on October 14, 2018, 07:13:19 AM

Ermmmm show at least what you have done?

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Title: Re: Filter creation
Post by: CASANOVA on October 14, 2018, 07:51:56 AM

Hi,

I have added a section named - Filtererror on IWS options and given the required values

I have added the same filtererror in the interaction workspace > options> interaction management filters.

The supervisor is having required privileges also.

Thanks.

Title: Re: Filter creation
Post by: cavagnaro on October 14, 2018, 08:22:38 AM

And what options have you added?
Please detail as much as you can...


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Title: Re: Filter creation
Post by: Kubig on October 15, 2018, 02:51:34 PM

I think you are mixing up two things together:

- Filter for statistics
- Filter for Interaction Management

Please, post you IQ's management options to check them