Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on October 14, 2018, 01:28:30 PM

Title: SIP HA issue
Post by: Noufal on October 14, 2018, 01:28:30 PM

Dear Experts,

Having issue with SIP HA, if Secondary becomes Primary agent can not hear any voice .

what are the field to be checked

Title: Re: SIP HA issue
Post by: genesysguru on October 15, 2018, 02:07:13 PM

What SIP HA method are you using and is this on Windows or Linux. Check you HA scripts are working and the VIP interface up/down is OK. Also ensure that everything is configured to use the SIP VIP address where relevant. After that it is a case of understanding the SIP signalling and following the RTP streams.

Title: Re: SIP HA issue
Post by: Kubig on October 15, 2018, 02:52:24 PM

What type of HA architecture for SIP do you use (IP takeover, bonding, External balancer, SIP proxy,..)?

Title: Re: SIP HA issue
Post by: Noufal on October 18, 2018, 05:14:14 AM

It is Windows NLB , And everything configured on VIP

Title: Re: SIP HA issue
Post by: genesysguru on October 18, 2018, 04:37:09 PM

Check router Gratuitous ARP

Title: Re: SIP HA issue
Post by: Kubig on October 19, 2018, 10:05:34 AM

Is your RM or MCP running on same server as the Genesys SIP server?

Title: Re: SIP HA issue
Post by: Noufal on October 21, 2018, 05:35:55 AM

Yes , RM/MCP and SIP running on same machine 

Title: Re: SIP HA issue
Post by: Kubig on October 22, 2018, 07:07:50 AM

As I know, Windows NLB has a limitation, where the cluster IP address:port is not accessible from cluster node which is stopped/non-active at this moment