Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GOOGLE IT on October 19, 2018, 02:41:32 PM

Title: Call Transfer Failure
Post by: GOOGLE IT on October 19, 2018, 02:41:32 PM

Hello Folks,

Expected Call Flow: Client --->800#(SIP TRUNCK) -->PSTN--->ATT SBC--->Avaya Session Manager--->GVP --->IVR Played and determines the DN--->that DN is Configured in SIP and routing strategy is loaded-->hits that Strategy where Trouting to another DN(Defined in Avaya Switch--->Avaya switch adjunct route to the T-Server --->URS routes to that to available Agent.

** SINGLE SITE ONLY**

Problem: Event Error is noticed in URS Logs at the T-Route step where we have seen Invalid Called DN. Seen the same in SIP visualizer logs.

Any thoughts on this will be helpful.

Title: Re: Call Transfer Failure
Post by: cavagnaro on October 19, 2018, 05:21:37 PM

Connecting...
Prii ring ring tra tra...modem sounds....
Connected...
Accessing with default credentials....fail
Pass genesys@123....go
fine....
Accessing logs
Aham...yeah...cool...yep...whut? Ah ok....
I see...
Checking Trunk...ahhhh


Ok problem is at your PBX


:D

Title: Re: Call Transfer Failure
Post by: GOOGLE IT on November 02, 2018, 02:17:16 PM

Thanks for responding. I knew with out logs it is really hard to troubleshoot but I am in a scenario where I could not upload any logs. After going through the SIP server logs I fixed the problem by adding the ERP in our Avaya Session Manager which then resolved the cross site transfers.

Title: Re: Call Transfer Failure
Post by: cavagnaro on November 02, 2018, 05:15:08 PM

Thanks for sharing the solution