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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysnoob on October 22, 2018, 11:54:44 PM

Title: E Services : Which DB has customer details?
Post by: genesysnoob on October 22, 2018, 11:54:44 PM

Hey folks,

which DB (IXN/UCS) has Cusomter phone number and address.
I searched  in UCS nad IXN tables and couldn't find any information.
WHen the email interaction comes into E services, Does IXN and UCS store this king of information.

Title: Re: E Services : Which DB has customer details?
Post by: cavagnaro on October 23, 2018, 03:26:48 AM

Check UCS/URS guide for contact identification and creation.
Basically there is an order, email, phone and then last name, first name is used for contact creation or identification.
You need to modify your strategies to do whatever you need to do with a new contact. Only emails and chat by default create a full contact, because are the only media type that has name and last name.
A phone call obviously don't have a name associated.


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