Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tech on October 30, 2018, 11:49:28 AM

Title: GVP Licenses
Post by: tech on October 30, 2018, 11:49:28 AM

I need to limit GVP licenses on my environment. When I set usage-limit option for IVR Profile, interactions are limited not only for IVR, but for queues as well. What is the best usage of GVP license limitation? I have 30 GVP licenses and 10 call parking licenses.

Thank you.

Title: Re: GVP Licenses
Post by: Kubig on October 30, 2018, 12:00:53 PM

You can set the limit also on LRGP level. So, in that case you will just limit only the services you want to limit.

Title: Re: GVP Licenses
Post by: tech on October 30, 2018, 12:35:33 PM

I limited Max Ports of the MCP resources on LRGP wizard but it is the same. When I try to separate resource groups according to their service types, it does not have an effect. I do not choose voicexml as a service type but MCP's still play IVR application.

Title: Re: GVP Licenses
Post by: Kubig on October 30, 2018, 12:51:46 PM

Be aware that in case using Play application block the request is not threaded as voicexml request, but treatment/announcement request - check your RM logs to make sure what is really requested

Title: Re: GVP Licenses
Post by: tech on October 30, 2018, 01:32:30 PM

Hi Kubig,

As you stated service type is treatment in RM logs. What is the proper way to call IVR application as voicexml service type?

Title: Re: GVP Licenses
Post by: hsujdik on October 30, 2018, 02:41:42 PM

[quote author=tech link=topic=11169.msg50838#msg50838 date=1540900168]
I need to limit GVP licenses on my environment. When I set usage-limit option for IVR Profile, interactions are limited not only for IVR, but for queues as well. What is the best usage of GVP license limitation? I have 30 GVP licenses and 10 call parking licenses.

Thank you.
[/quote]

One of the ways to solve this issue is to use geo-location to select a different IVR Profile.
Do you have different Logical Resource Groups for the IVR and for the Queue or are the same MCPs that treat both?

Title: Re: GVP Licenses
Post by: Kubig on October 30, 2018, 03:15:27 PM

You can request VoiceXML service from PlayApplication block by calling APP_ID parametr instead of APP_URL. Then the mapping will be done on DID groups and request will be of type voicexml

Title: Re: GVP Licenses
Post by: cavagnaro on October 30, 2018, 04:02:22 PM

[quote author=Kubig link=topic=11169.msg50844#msg50844 date=1540912527]
You can request VoiceXML service from PlayApplication block by calling APP_ID parametr instead of APP_URL. Then the mapping will be done on DID groups and request will be of type voicexml
[/quote]


Hummmm this APP_ID the would be searched as DNIS and associate an IVR Profile, right?

Title: Re: GVP Licenses
Post by: tech on November 01, 2018, 01:26:14 PM

Thank you guys, it works fine when APP_ID is set in Play Application block. I created a trunk group and assigned it as DID of the IVRProfile. Then, I created a Voice over IP Service with service-type application. When APP_ID is set as this trunk group DN, the IVRProfile is played as voicexml, not treatment. The licenses can be limited voicexml-usage-limit option under gvp.policy section of RM.

Best Regards.

Title: Re: GVP Licenses
Post by: cavagnaro on November 01, 2018, 02:36:06 PM

Thanks for sharing!