Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: abdel on October 31, 2018, 11:25:07 AM

Title: Counting Forwarded emails
Post by: abdel on October 31, 2018, 11:25:07 AM

Hi,

I would like to show total forwarded emails in Ccpulse+ by Agent, Agent groupe.


I created a section in StatServer Options: Interactions_Forwarded

[Interactions_Forwarded]
Category=TotalNumber
Description=Total number of interactions that were forwarded.
MainMask=InteractionHandlingOutbound,InteractionHandlingOutboundStarted
Objects=Agent, Place, GroupAgents, GroupPlaces
Subject=DNAction

and I used the filter to filter only the forwarded emails:

Email_Forwarded= PairExists("IW_EmailCreatedFromInLineForwardAction", "*")

I see the attached data IW_EmailCreatedFromInLineForwardAction present in both Interaction and StatServer Logs.

But In CCpulse+, it is always showing 0

I am using StatServer 8.1.000.44

Any help is appreciated

Title: Re: Counting Forwarded emails
Post by: Kubig on October 31, 2018, 12:08:28 PM

What is showed in CCP+ when you disable the used filter?