Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ducth on November 02, 2018, 08:59:13 AM

Title: Monitor concurrent inbound Call in trunk or trunk group
Post by: ducth on November 02, 2018, 08:59:13 AM

Hi Guys,

Is there any solutions to monitor concurrent inbound Call in trunk or trunk group?

Thanks bro,
Duc

Title: Re: Monitor concurrent inbound Call in trunk or trunk group
Post by: cavagnaro on November 02, 2018, 05:17:15 PM

If using an SBC then that one will let you know.
If using a PBX, same.
If using just SIP Server without SBC, then what you can do is limit calls in a Trunk and then raise an alert...but how many actually are going...I guess not. Event SIP logs don't tell that.

Title: Re: Monitor concurrent inbound Call in trunk or trunk group
Post by: hsujdik on November 02, 2018, 08:55:44 PM

Newer versions of SIP Server actually have an http interface on which you can monitor the trunk utilization

Title: Re: Monitor concurrent inbound Call in trunk or trunk group
Post by: hsujdik on November 05, 2018, 02:19:16 PM

Complementing:
version 8.1.102.13+
How to monitor: https://docs.genesys.com/Documentation/SIPS/8.1.1/Dep/HTTPMonitoring