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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on November 06, 2018, 05:02:10 PM

Title: Override T-Server option in IRD/URS
Post by: PFCCWA on November 06, 2018, 05:02:10 PM

hello,

I want to test a specific option in the T-Server (v81) however rather than apply to the application options, I want to do it for certain calls that use a dedicated route point and strategy.

Can I do this in IRD?
the option is merged-user-data and I want to override the application level value.

If so how it is done, ie by adding attached data through a IRD function or as an option in annex tab of route point?

thanks

Title: Re: Override T-Server option in IRD/URS
Post by: cavagnaro on November 06, 2018, 08:50:20 PM

First check at documentation if the option is usable by levels or not. If not, then only doable via TServer options.
If yes, say Routing Point level, just create a section TServer at Annex tab at CME or options at GA, with the name and values desired. However few options at TServer level work like that as it is more a PBX behavior.


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Title: Re: Override T-Server option in IRD/URS
Post by: hsujdik on November 06, 2018, 09:17:15 PM

As far as I know, merged-user-data is not supported to be overriden by strategy on any T-Server. But adding some information, options that can be overriden by strategy in IRD usually are done by adding an AttributeExtension (in IRD, by using the ExtensionUpdate[string,string] function or by using the Hint property on Composer)