Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on November 12, 2018, 04:26:57 AM

Title: SCXML Uploading to RP
Post by: raza990 on November 12, 2018, 04:26:57 AM

Hi Expert,

First of all sorry for the question if its silly because this is first time I am doing  ORS routing  ;D

I am developing routing in composer and in my routing project, I have multiple SCXML; somthing like pre-ivr, post-ivr routing, transfer to agent etc.

And each SCXML i want to upload on different route point so that means call comes to 7001 (pre-ivr) and we transfer to IVR  VXML (Different project) and fom IVR comes to post-ivr (7002).

So 7002 RP should have SCXML of Post-IVR. but when I go to RP > Orchestration section then I have to find the IPD from scripts. I understand that From composer you must publish interaction.process but i cant see publish option on workflow.

Ho I can upload different SCXML of same project on different RP ? Or I have to create each interaction process for each SCXML ?

Title: Re: SCXML Uploading to RP
Post by: msd86911 on November 19, 2018, 10:57:24 PM

Hi, You can't publish workflows. you can only publish interaction process and if you use it like IRD (not interested in session management thought the workflows) it can contain only one block directing to your workflow.
If you want you can create multiple Interaction processes in the same project each direct to different workflow and publish each separately.

Hopefully this answer your question as I couldn't get exactly what you want.