Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mic on November 13, 2018, 10:17:12 AM

Title: what application should be configured to set agent status automatically to ACW?
Post by: mic on November 13, 2018, 10:17:12 AM

what application should be configured to set  agent status automatically to ACW after he ends the voice call, and how to configure it?

Title: Re: what application should be configured to set agent status automatically to ACW?
Post by: cavagnaro on November 13, 2018, 05:43:21 PM

If using SIP Server, at agent/Person object or RP
Check documentation, search for automatic wrap up

Title: Re: what application should be configured to set agent status automatically to ACW?
Post by: mic on November 14, 2018, 09:54:47 AM

your recommendation worked, thanks Cavagnaro