Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aklinbail on November 15, 2018, 12:10:05 AM

Title: Anyone know the DBA login for SQL Anywhere on the Interactive Intelligence?
Post by: aklinbail on November 15, 2018, 12:10:05 AM

Hi All

Interactive Intelligence was installed with all defaults.

No one at Genesys seems to know this and we need to do some transaction log purging.


Any help would be appreciated.

cheers

Allan

Title: Re: Anyone know the DBA login for SQL Anywhere on the Interactive Intelligence?
Post by: jamesmurphyau on November 15, 2018, 03:00:50 AM

You set it yourself in one of the questions you get asked when you install Interactive Insights.

Title: Re: Anyone know the DBA login for SQL Anywhere on the Interactive Intelligence?
Post by: aklinbail on November 15, 2018, 05:18:47 AM

Thanks..

Excellent news. .Our vendor can't remember what they used?

Title: Re: Anyone know the DBA login for SQL Anywhere on the Interactive Intelligence?
Post by: cavagnaro on November 15, 2018, 12:14:37 PM

Only way would be to send the dB to II support so they recover it.
If you are using BEP then genesys guys will be able to tell you as it is an automatic silent installation.


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