Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja Sekhar on November 28, 2018, 11:49:44 AM

Title: GMS Callback - Import Originated Call User data information into CB Interaction
Post by: Raja Sekhar on November 28, 2018, 11:49:44 AM

Hi All,

Thank you for reading my post.

I Have working GMS Callback environment,where GMS Callback request is initiated from Clients like (IRD,Postman,etc..), and API request headers have values like Customer Phone number, Dynamic Target,Dynamic VQ. I am aware, all the parameters sent along the Header of API request,will be converted to User data by default.

In a scenario, where if am initiating a Callback request from IRD or Composer(SCXML) using Web service Block, is it possible where the originating Call Userdata can be transferred to Callback Interaction created??? :o

Regards,
Raja
+91-9739983204

Title: Re: GMS Callback - Import Originated Call User data information into CB Interaction
Post by: szs5tim on December 05, 2018, 08:46:09 AM

Hi,

Any property without a leading underscore in the body of the POST request will be considered as User Attached Data.

Give it try :)

Title: Re: GMS Callback - Import Originated Call User data information into CB Interaction
Post by: Raja Sekhar on February 07, 2019, 09:59:34 AM

Thank You