Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on December 03, 2018, 12:53:10 PM

Title: after call auto transfer to RP
Post by: Noufal on December 03, 2018, 12:53:10 PM

Hi,

How we can automatically transfer to Route point from DN after a call.

Title: Re: after call auto transfer to RP
Post by: cavagnaro on December 03, 2018, 12:57:47 PM

Please, search the forum, discussed already.
Only available if using sip server


Enviado de meu E6633 usando o Tapatalk

Title: Re: after call auto transfer to RP
Post by: Noufal on December 03, 2018, 01:05:59 PM

yes , i have it for inbound call but i need it outbound call from DN

after-call-divert-destination (not working for DN level)

Title: Re: after call auto transfer to RP
Post by: Kubig on December 03, 2018, 03:01:16 PM

There is no out of box solution provided by Genesys at this moment. So, you have to develop your own solution or instruct agent to transfer clients directly to the targeted system/RP (suppose CSF or something like that)

Title: Re: after call auto transfer to RP
Post by: Nolecafi on December 20, 2018, 03:54:45 AM

I like the fact that I want to have good information.