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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on December 04, 2018, 04:30:50 AM

Title: Unable to open email from interaction workspace
Post by: CASANOVA on December 04, 2018, 04:30:50 AM

Hi All,

Good Morning !

From past few days we are facing issue in emails where agents are unable to action emails from their workbins. [b]we found ''ERROR tionOpenMediaCommand - MoveToWorkbinIdOpenMediaCommand id  Action aborted: The interaction is not accessible at this time[/b]'' error in the interaction workspace logs.

What could be the possible reason for these kind of errors

Thanks you.

Title: Re: Unable to open email from interaction workspace
Post by: cavagnaro on December 04, 2018, 02:24:22 PM

Check UCS and IXN logs
Can be that interaction has changed his status as being handled by someone else or strategy took control of it for route


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