Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jacques L on December 12, 2018, 08:27:33 AM

Title: Reply emails from WDE - header of original email
Post by: Jacques L on December 12, 2018, 08:27:33 AM

Good day,

Referring to Genesys Workspace Desktop Edition version 8.1.401.51:

When replying to an inbound email, the header of the original email can be configured in this option:

interaction-workspace/email.quote-header

We have configured this option with the following string:

From: <from>, To: <to> CC: <cc> Subject: <subject>

When one replies to an email in WDE, this header information is correctly retrieved, but is displayed in one long line, instead of:

From:someone@somwhere.com
To:john.doe@abc.com
CC:jane.doe@abc.com
Subject: TEST

Is there a way to introduce CR/LF characters into this option in order to achieve displaying it as indicated above?

Thank you

Title: Re: Reply emails from WDE - header of original email
Post by: Airex on January 02, 2019, 11:09:14 AM

Hi Jacques,

İf you use the value $FullHeader$ for that option, what did you see?
email.reply-format option should be auto, html or plain-text depends how you use it.

Thanks...

Title: Re: Reply emails from WDE - header of original email
Post by: Jacques L on January 07, 2019, 03:22:50 PM

Hi Airex

When I set:

interaction-workspace/email.quote-header = $FullHeader$

I see the string "$FullHeader$" at the top of the original email when I reply from within WDE.  This same string is also shown in the reply email that I eventually receive in Outlook.

This happens for both of the following option settings:

email.reply-format = auto
email.reply-format = html

Thank you
Regards
Jacques