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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on December 15, 2018, 09:26:44 AM

Title: ForceRoute
Post by: raza990 on December 15, 2018, 09:26:44 AM

Hi,


I am using ForceRoute Block in my composer project for routing to transfer to other DN but its not working.

17:08:52.229 [T:2004] {ScxmlMetric:3} METRIC <log sid='DNC4D3CT8L54TENUCTLDU12VE4000025' expr='ERROR: ({data:{description:"[b]Cannot get link and/or device from call[/b]", error:"invalidsource", interactionid:"5898MQJ4NP62B9Q52C8C24ONS400002M", requestid:"0"}, invokeid:"", name:"error.interaction.redirect", sendid:"", type:"platform"})' label='' level='1' />

I am only giving from:system.ThisDN and to:varGVPTrunk (varGVPTrunk=6000 is the DN).

Below is the SCXML.

<!-- This is the RouteToGVPTrunk State -->
<state id="RouteToGVPTrunk">
<initial>
<transition target="$$_MY_PREFIX_$$._reserved_RouteToGVPTrunk_redirect">
<log expr="'Inside ForceRoute Block: RouteToGVPTrunk '"/>
<if cond="isLoggingEnabled()">
<log expr="loggingOutput()" level="4" />
</if>
</transition>
</initial>
<state id="_reserved_RouteToGVPTrunk_redirect">
<onentry>
<ixn:redirect detach="true" requestid="App_RouteToGVPTrunk['requestid']" interactionid="system.InteractionID" from="system.ThisDN" to="varGVPTrunk" type="_genesys.queue.rType.RouteTypeDefault"/>
</onentry>
<transition event="interaction.redirect.done" cond="_event.data.requestid==App_RouteToGVPTrunk['requestid']" target="$$_MY_PREFIX_$$.Exit1">
<script>storeEvent("RouteToGVPTrunk", _event);</script>
<assign location="App_RouteToGVPTrunk['interaction.redirect.requestid']" expr="_event.data.requestid"/>
</transition>
</state>
</state>

Is there any missing configuration I am doing for ForceRoute ? And I am worndering where to define switch name because if we use TRoute function in IRD then we have to define Switch as well but in ForceRoute I dont where to define.

Title: Re: ForceRoute
Post by: cavagnaro on December 15, 2018, 01:18:48 PM

Post urs logs.
What is the value for that togvptrunk variable?


Enviado de meu E6633 usando o Tapatalk

Title: Re: ForceRoute
Post by: raza990 on December 17, 2018, 06:48:35 AM

Resolved. In ForceRoute, you have to define 'to' and 'from' value where 'to' is the destination DN and 'from' is the DN from where the call is transferring. In my case, 'from' is the RP and 'to' is the Trunk DN.

Now call is being transfering but I am wondering where to define switch. It seems that ForceRoute consider the DN on the switch where call comes.

Title: Re: ForceRoute
Post by: cavagnaro on December 17, 2018, 02:04:22 PM

Why don't just use TRoute?

Title: Re: ForceRoute
Post by: raza990 on December 18, 2018, 04:44:25 AM

Its ORS routing built on Composer. IRD Function TRoute is actually ForceRoute block in composer. I migrate my IRD routing to composer SCXML routing but as per Genesys, need to do manual changes when migration of TRoute to ForceRoute  which is 'to' and 'from' field.

Title: Re: ForceRoute
Post by: Genesys CTI Forum Administration Team on December 20, 2018, 10:35:57 AM

I did not realize TRoute was actually a ForceRoute... Live and learn. Thank you, Raza!