Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mikael Jansson on December 20, 2018, 11:55:44 AM

Title: Work around for VAG based on "LoggedIn" on Multimedia switch?
Post by: Mikael Jansson on December 20, 2018, 11:55:44 AM

Hi,

Genesys dosn't support "LoggedIn" on digital channels.
I want a VAG where is see agents logged in to the MultiMedia switch.

I see them if the log in to Voice as well but I need to see the even if toy log in to the digital channels only.

Has anyone a workaround for this?

Title: Re: Work around for VAG based on "LoggedIn" on Multimedia switch?
Post by: Airex on January 02, 2019, 11:30:31 AM

Hi Jansson,

As I see, you want to see agent activities like ready, not ready agent states for non-voice media channels. Otherwise for LoggedIn agent's statistic, you need to do the following;

CME-->CCPulse-->Option-->CustomStatistic-->ExtendedCurrentStatus-->true

CME-->Resources-->Switches-->MultiMediaSwitch-->Agent Logins --> Create Agent Login Id and assign it to multimedia agent.

Thanks...