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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: zwerg82 on January 04, 2019, 08:32:51 AM

Title: [SOLVED] Nuance Speech Server on Centos7/RHEL7
Post by: zwerg82 on January 04, 2019, 08:32:51 AM

Hi all,

due to Apache 2.4 the installation of Nuance Speech Server is not working properly.
As httpd won't start with the Nuance configuration file.

Has anybody installed it already successfully?

Thx,

Title: Re: Nuance Speech Server on Centos7/RHEL7
Post by: Kubig on January 04, 2019, 01:15:01 PM

What is NSS version? What is the exact error you get?

Title: Re: Nuance Speech Server on Centos7/RHEL7
Post by: zwerg82 on January 07, 2019, 08:19:23 AM

Hi Kubig,

sorry for the late reply.

NSS version is 6.2.11

Error Message:
[code]httpd[6587]: AH00526: Syntax error on line 10 of /etc/httpd/conf.d/zNSS.conf:
httpd[6587]: You may not use 'Options +All' or 'Options -All'.
httpd.service: main process exited, code=exited, status=1/FAILURE
httpd.service: control process exited, code=exited status=1
Unit httpd.service entered failed state.
httpd.service failed.[/code]

Found the following in the Release Notes:
[quote]ENSS-572 – Installed configuration does not work with CentOS 7 native web server (Apache 2.4). Please contact Nuance Technical Support for workaround instructions[/quote]

Best regards,

Title: Re: Nuance Speech Server on Centos7/RHEL7
Post by: Kubig on January 07, 2019, 02:57:51 PM

So, contact support to get the workaround information. I suppose it will be some misconfiguration on HTTPD level

Title: Re: Nuance Speech Server on Centos7/RHEL7
Post by: zwerg82 on January 10, 2019, 04:05:22 PM

After Nuance was not very helpful and just suggested to disable the configuration file and not use HTTPD at all,
I've tried to fix it on my own.

Here the changes you have to do @zNSS.conf:

[code]Remove: NameVirtualHost *:90[/code]
[code]
<Directory "/var/local/Nuance">
      Options All
      Require all granted
    </Directory>
    <LocationMatch "^/+$">
      Options All
    </LocationMatch>
[/code]

Best regards,