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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ppvivek9 on January 09, 2019, 04:30:58 PM

Title: Issues with starting Genesy Mobile Services (GMS) in GMS
Post by: ppvivek9 on January 09, 2019, 04:30:58 PM

Hi

I am trying to start Genesys Mobile Services (GMS) in CentOS 7, i have allocated necessary RAM space as per the per-requisite.
When i tried to launch GMS, i see no errors in the console log and it connects to config server etc etc.
But the application hangs at one point and never starts.
This is the last log info i see
tcp://<Config Server>:port 

Can someone shed some light here?

Thanks
ppvivek

Title: Re: Issues with starting Genesy Mobile Services (GMS) in GMS
Post by: cavagnaro on January 09, 2019, 04:34:06 PM

¬¬
Can you post full log? Verbose = all?

Title: Re: Issues with starting Genesy Mobile Services (GMS) in GMS
Post by: Kubig on January 09, 2019, 05:06:47 PM

Is your Cassandra cluster running?

Title: Re: Issues with starting Genesy Mobile Services (GMS) in GMS
Post by: ppvivek9 on January 10, 2019, 03:47:11 AM

Hi

Thanks for responding.

I am using GMS 8.5.207.05 and intended to use Chat APIs only.
I believe, it uses embedded cassandra.

And I just went with defaults while installing and it worked well with Linux but not with CentOS.

Attaching the startup log in debug mode and the system log.
Looks to me, no issue with Java heap size too.
Below is the process and parameter details.


ps -ef | grep java
genesys  1458  1457  2 21:42 pts/0    00:00:48 java -Djetty.host=0.0.0.0 -Dcom.genesyslab.common.application.cfgtransport.address=0.0.0.0 -Djetty.home=. -Djava.io.tmpdir=./work -Djava.security.krb5.conf=./etc/krb5.conf -Dcom.genesyslab.common.application.host=<<Config Server IP>> -Dcom.genesyslab.common.application.port=2020 -Dcom.genesyslab.common.application.appname=GMS_Chat -Dgsg.type=chat -XX:+UseParNewGC -XX:+UseConcMarkSweepGC -XX:+CMSParallelRemarkEnabled -XX:SurvivorRatio=8 -XX:MaxTenuringThreshold=1 -XX:CMSInitiatingOccupancyFraction=75 -XX:+UseCMSInitiatingOccupancyOnly -Xss228k -Xms2048m -Xmx3072m -XX:+HeapDumpOnOutOfMemoryError -Dorg.xerial.snappy.tempdir=lib -Dcom.sun.management.jmxremote.port=9192 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false -Dcom.sun.management.jmxremote.password.file=./etc/jmxremote.password -Dcom.sun.management.jmxremote.access.file=./etc/jmxremote.access -Dpasswd.properties=./etc/passwd.properties -Daccess.properties=./etc/access.properties -Dpasswd.mode=MD5 -Dlogback.configurationFile=./etc/logback.xml -Dfile.encoding=UTF-8 -Dtkv.multibytes=false -Dnet.fortuna.ical4j.timezone.update.enabled=false -jar start.jar


Thanks
ppvivek

Title: Re: Issues with starting Genesy Mobile Services (GMS) in GMS
Post by: ppvivek9 on January 10, 2019, 04:22:45 PM

looks like i cant upload the files.. Please send me your email id to get those log files

Thanks

Title: Re: Issues with starting Genesy Mobile Services (GMS) in GMS
Post by: cavagnaro on January 10, 2019, 04:51:26 PM

Upload to a free file share service and post the link

Title: Re: Issues with starting Genesy Mobile Services (GMS) in GMS
Post by: szs5tim on January 16, 2019, 01:40:41 PM

Hi,

Since version 8.5.206.04, GMS does not support embedded Cassandra.

See release notes : https://docs.genesys.com/Documentation/RN/latest/gms85rn/gms8520604

But if you installed GMS just for the chat functionality, it shouldn't require a Cassandra Cluster.