Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on January 22, 2019, 07:11:15 PM

Title: WDE commercial alternatives
Post by: cavagnaro on January 22, 2019, 07:11:15 PM

Hi guys
As title suggests, can you share your knowledge on alternatives I could get in the market?


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Title: Re: WDE commercial alternatives
Post by: eugene on January 27, 2019, 05:12:13 PM

Aria CImplicity was one we looked at prior to WDE

Title: Re: WDE commercial alternatives
Post by: cavagnaro on January 28, 2019, 01:59:48 PM

Yeah but seems now that it is quite SalesForce focused and not all customer have that.
I am kinda surprised the lack of market offers on this

Title: Re: WDE commercial alternatives
Post by: vmc on January 29, 2019, 08:07:59 PM

Think most alternatives are quite CRM specific.

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Title: Re: WDE commercial alternatives
Post by: cavagnaro on January 29, 2019, 08:11:16 PM

But yet haven't seen many

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Title: Re: WDE commercial alternatives
Post by: jarrod on March 14, 2019, 10:50:50 PM

There is also Coral Active, I worked on the deployment at Telstra. It is a good solution.

https://coralactive.com/

Title: Re: WDE commercial alternatives
Post by: cavagnaro on March 15, 2019, 01:12:22 PM

Thanks
Will check it out


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Title: Re: WDE commercial alternatives
Post by: genesysguru on March 15, 2019, 03:33:46 PM

I would suggest it depends on how much functionality in WDE you are planning to use and if you want a fat client. Most development and new functionality seems to be going into WWE from what I can see ...

Regards
Craig