Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on January 24, 2019, 05:18:52 AM

Title: Time difference in Email received time and display time in Interaction workspace
Post by: CASANOVA on January 24, 2019, 05:18:52 AM

Hi All,

In my environment i am facing one issue where in Email received time and the display time of the Email in interaction workspace is different.

checked in logs, Email retrieved time in Esj and inserted time in the UCS is same but the display time in the interaction workspace is different.

Can anybody suggest on this please.

Thanks

Title: Re: Time difference in Email received time and display time in Interaction workspace
Post by: cavagnaro on January 24, 2019, 06:43:01 PM

? Can you post a sample of what you mean and logs?? We are not clairvoyants as you know