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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on January 29, 2019, 06:55:59 PM

Title: Parser error
Post by: CASANOVA on January 29, 2019, 06:55:59 PM

Hi All,

in my environment i am getting parser error in esj logs for one of the mail box.How to resolve this issue ?

01:54:02.669 Std 29997 [MsgIn-4] <pop-client> javax.xml.stream.XMLStreamException: ParseError at [row,col]:[2106,819]
Message: Character reference "&#
01:54:02.669 Std 29997 [MsgIn-4] <pop-clientt> at com.sun.org.apache.xerces.internal.impl.XMLStreamReaderImpl.next(XMLStreamReaderImpl.java:598)
01:54:02.669 Std 29997 [MsgIn-4] <pop-client> at com.sun.xml.internal.stream.XMLEventReaderImpl.nextEvent(XMLEventReaderImpl.java:83)
01:54:02.669 Std 29997 [MsgIn-4] <pop-client> at microsoft.exchange.webservices.data.EwsXmlReader.read(EwsXmlReader.java:183)

Thank you

Title: Re: Parser error
Post by: cavagnaro on January 29, 2019, 07:09:25 PM

?? Check your code? Maybe a special character?

Title: Re: Parser error
Post by: CASANOVA on January 29, 2019, 07:46:04 PM

Hi,

Thanks for the quick response.

We are actually getting the error in email server java logs while retrieving  the mail from Exchange server mail box.

do we need to update any KVP at our end ?

Thankyou

Title: Re: Parser error
Post by: cavagnaro on January 29, 2019, 08:12:32 PM

Then analyze the mail that is generating that message error. Any special charset?


Enviado de meu SM-G9650 usando o Tapatalk

Title: Re: Parser error
Post by: fbreuiller on May 03, 2022, 03:00:32 PM

Hi !

Do you solve this problem ? (we have the same problem in production with some emails)

Best regards

François

Title: Re: Parser error
Post by: Kubig on May 03, 2022, 03:33:55 PM

I have encountered same issue with emails from IOS - the syntax was not in respect to the RFC. Unfortunately, do not have any solution on that yet.