Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on February 08, 2019, 06:15:54 AM

Title: chat reason codes definitions
Post by: CASANOVA on February 08, 2019, 06:15:54 AM

Hi,

can anybody help me with the exact definitions of the below chat reason codes.

reason code = '0' left
reason code = '1' left with request to close if no agents
reason code = '2' left with request to close forcely
reason code = '3' left due to disconnect
reason code = '4' removed by other party
reason code = '5' removed by the server
reason code = '6' removed due to bad secure key



Thanks

Title: Re: chat reason codes definitions
Post by: cavagnaro on February 08, 2019, 12:18:33 PM

???  What do you mean? The definitions are there in your post
Put them in the context of a chat interaction

Title: Re: chat reason codes definitions
Post by: CASANOVA on February 09, 2019, 12:19:37 AM

Hi,

Sorry, i mean to say what kind of scenarios these reason codes will generate.

Reason codes 1,2 & 3 looks almost similar. I am unable to understand the same.

Apologies my queries has confused you.

Thanks.

Title: Re: chat reason codes definitions
Post by: jamesmurphyau on February 09, 2019, 09:34:30 AM

Where are you seeing these reason codes? Which event is it in, and exactly where in the event is it (ie UserData? Extensions? What's the key)

Title: Re: chat reason codes definitions
Post by: jamesmurphyau on February 09, 2019, 09:40:03 AM

Or are you seeing these values in a reporting system? (Pulse, CC Pulse, Infomart?).. if so, which report and which field

Title: Re: chat reason codes definitions
Post by: CASANOVA on February 10, 2019, 05:07:03 AM

Hi,

These reason codes are from chat server logs.

Thanks