Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: JTL on February 08, 2019, 09:54:51 AM
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Hey folks,
In order to do some monitoring / troubleshooting, I'm looking to find a way to route inbound calls (from PSTN) through different data centres, and targeting different SIP Servers and onward to target specific media servers. Whilst these would usually be round-robin utilised by Resource Manager, I want to chose (on my inbound call, based on maybe CLI or DDI dialled) to target specific Genesys media components.
Has anyone ever done this, and can give me a pointer?
If I put unique files on each media server, will RM utilise only the media server which can playback that file, or will it still round-robin and give a 404 error if it targets a server I haven't loaded that media file onto?
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??? ??? Can't do that. RM will do round robin...you can't select which server to send calls to. For that isolate MCPs (remove) and do your tests.
If you put UNIQUE files then MCP will return a 404 (obvious) if you call a file that doesn't exists on that server. RM doesn't do playback. I think you better go to design board and understand the role of each component better in order to do a correct troubleshooting
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Check SIP Server's Geo-Location feature
R.
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As René suggested, use the geo-location feature..