Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anurag.gusain on February 21, 2019, 04:18:16 PM

Title: Genesys Callback Report
Post by: anurag.gusain on February 21, 2019, 04:18:16 PM

Hi,

I have an issue where I can not able to get the callback report using GMS UI application. This is only for 2 days.

I am using canssenrda as storage with Jetty.

I do not know which table stores the data and how to check or troubleshoot it.

Title: Re: Genesys Callback Report
Post by: szs5tim on April 03, 2019, 06:12:41 AM

Hi,

In your GMS Callback service, you have to configure the reporting part.
Basically, you have to create a TrunkGroup type object under your SIPSwitch.
You also have to configure the ICON in order to catch the required kvps for callback.
This way, all callback events are sent by your SIP Server to your Voice ICON and will be aggregated in GIM.

This way you can use Interactive Insights or whatever, to query the data.