Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anurag.gusain on February 26, 2019, 08:32:21 AM

Title: Agent Ready State Resets on DID Call
Post by: anurag.gusain on February 26, 2019, 08:32:21 AM

Hi,

I have a scenario where my Agents are on Ready mode and waiting for the call. They are DID Agents as well.

Problem - If they are getting DID calls and rejects or even do not accepts it, my Agent Ready stat reset to Zero which I do not want.

Does anyone has suggestion on this ?

Regards.

Title: Re: Agent Ready State Resets on DID Call
Post by: cavagnaro on February 26, 2019, 05:41:55 PM

What is a DID agent?


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Title: Re: Agent Ready State Resets on DID Call
Post by: anurag.gusain on February 27, 2019, 08:24:56 AM

Direct inbound dial

Title: Re: Agent Ready State Resets on DID Call
Post by: vmc on February 27, 2019, 08:33:00 AM

Guessing stat server agent state priorities are messing you up.

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Title: Re: Agent Ready State Resets on DID Call
Post by: cavagnaro on February 27, 2019, 10:56:09 AM

Are you measuring the status or the action?


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