Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tomparker12 on March 05, 2019, 01:19:35 PM

Title: Genesys Stat Server HA
Post by: tomparker12 on March 05, 2019, 01:19:35 PM

Hi All,

I've got a stat server pair (warm standby), in my Stat Server options, i've got the 'allow-backup-connections' set to True as well as validated that Stat Server can write correctly to the SSBackup file.

The scenario is that 01 is running as Primary, 02 as Backup. If i fail 01 over to 02, the stats all stay happy and look good, however when i fail back from 02 to 01, the stats don't actually incremenent, they go back to the original stats prior to 01 being stopped.

Does anybody have any ideas about this/ how to get the pair to re-sync correctly once one of the apps come back up correctly?

Thanks,

Title: Re: Genesys Stat Server HA
Post by: vmc on March 06, 2019, 01:39:25 AM

Upgrade and go hot standby

Sent from my Redmi Note 3 using Tapatalk

Title: Re: Genesys Stat Server HA
Post by: tomparker12 on March 06, 2019, 05:12:16 PM

Great! So failover from 01 to 02 works and all stats stay the same, however when i failover back from 02 to 01 the stats are reset back to what 01 was prior to the failover (if that makes sense).

Title: Re: Genesys Stat Server HA
Post by: Kubig on March 08, 2019, 11:58:07 AM

StatServer work only in WarmStandby mode - I would suggest to configure your StatServer HA pair with enabled option "accept-clients-in-backup-mode"

Title: Re: Genesys Stat Server HA
Post by: vmc on March 08, 2019, 08:15:24 PM

Starting with release 8.5.109, Stat Server supports Hot Standby redundancy for Stat Servers operating in high availability (HA) mode on Windows and Linux platforms.

Title: Re: Genesys Stat Server HA
Post by: tomparker12 on March 13, 2019, 08:45:25 PM

This was resolved by upgrading to the latest version of stat server IP_StatServer64_8511020b1 & amending the role from warm standby to Hot Standby  :)