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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysnoob on March 11, 2019, 07:40:45 PM

Title: [Solved] CC Pulse view is not updated
Post by: genesysnoob on March 11, 2019, 07:40:45 PM

I have created a workspace with template

the template has a total value which is derived from formula and also other statistics using filters.

this view and template was working fine with no issues for a while and it stopped all of a sudden, the values are not been updated.

the ccpulse stat server is been used for other call routing related views and works fine, not sure why there is a problem with only one of the views/templates

Help is appreciated.

Updated  : The stats i was pulling off are from database and not from the statserver, we found the etl process was stopped.
when we started the etl process the stats are updating

Title: Re: CC Pulse view is not updated
Post by: vmc on March 12, 2019, 09:41:38 AM

Stat Server still in primary mode? 

Missing filters in backup stat Server?

Other stats used in formula displaying correctly? 

What is displayed in your formula column at the moment?

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Title: Re: CC Pulse view is not updated
Post by: tomparker12 on March 13, 2019, 08:46:49 PM

What happens if you run CCPulse from the host where Stat Server is installed? can it connect all okay + stats increment? If that does, would check firewalls  :)