Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: lancer123 on March 15, 2019, 12:40:28 PM

Title: Workspace Desktop Edition - Interaction Search Sorting Issue
Post by: lancer123 on March 15, 2019, 12:40:28 PM

Hello,

We are trying to figure out an issue regarding the sorting of emails within Interaction Search.  The Agent is trying to sort the emails by the Received Date.  When the Agent first gets the list of emails within Interaction Search, the sort order is correct (Oldest to Newest). 

2/6/2019
2/11/2019
2/11/2019
2/11/2019
2/11/2019
2/12/2019

However, if the Agent clicks the Received header, the Sort order doesn't go to (Newest to Oldest) correctly.  Instead, it is doing the following:

2/11/2019
2/06/2019
2/11/2019
2/11/2019
2/12/2019

As you can see above, the 2/6 date is not in the proper sort order.  If the Agent clicks the header again, the sort order goes to

2/11/2019
2/11/2019
2/11/2019
2/6/2019
2/12/2019

As you can see above, the 2/6 date is still sorted wrong.


Has anybody seen this behavior and know how to fix?

Thanks,
Lance ???

Title: Re: Workspace Desktop Edition - Interaction Search Sorting Issue
Post by: ynlyst on April 24, 2019, 09:40:15 AM

Hello Lance :-
Something i found

"Functionality currently not available as of  8.5.113!' and request to open FR.


and you may try UCS 9.1 I found this

''
Sort Order in Interaction Search
Results of interaction searches, including searches returning 100+ records, can now be sorted. This new functionality is available through an evolution of InteractionListGet and ContactListGet functions."

Title: Re: Workspace Desktop Edition - Interaction Search Sorting Issue
Post by: cavagnaro on April 24, 2019, 01:16:48 PM

Have you configured the Date as Interaction Custom Attribute Searchable?

Title: Re: Workspace Desktop Edition - Interaction Search Sorting Issue
Post by: ynlyst on April 25, 2019, 08:06:35 AM

It is good, if this is searchable and sortable in interaction search. but

In my env, i have strattr10 as searchable and sortable. but, it is possible to search but not sort in interaction search. So we start explore.....

In the UCS 8.5.1 doc,
is-sortable

Makes attribute searchable from desktop, (Interaction attributes, contact attributes)

is‑searchable

Makes UCS use the attribute in identifying contacts (at runtime), (Contact attributes only)

and we explore to case history, we realise it is not possible to sort in interaction search

"Question Detail
Are Interaction Search results are sortable (for instance on start date) compared to My History. Can this be configured somewhere ?
Answer
Functionality currently not available as of  8.5.113
Recommend to open a separate feature request for this functionality (i.e. specifically around sorting under interaction search)."