Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on March 18, 2019, 10:12:32 AM

Title: Datasourcer 7.1 log message.
Post by: Gef Buneri on March 18, 2019, 10:12:32 AM

Hi all, hope everything's fine out there.

In datasourcer logs I'm receiving this message:

11:02:19.354 Std 04119 Warning, memory mapped buffering cannot be used on the network drive, snapshot file will be not created.
-AP[5433]->-9

But I do not know where to addres troubleshooting; any clue I could follow?

***EDIT***

Any idea on the filename/format/location of the temporary files datasourcer writes before the insert in report db? any way to recover old files in case the process stops reaching db link?

Best regards,

Gef.

Title: Re: Datasourcer 7.1 log message.
Post by: Kubig on March 18, 2019, 02:03:13 PM

Check emergency-folder option (If I recall well). Datasourcer is able to store the chunks locally if the database is not available, but this feature has to be configured to be enabled

Title: Re: Datasourcer 7.1 log message.
Post by: Gef Buneri on March 18, 2019, 03:53:31 PM

Hi Kubig, thanks for the interest. Emergency is configured, but somehow the process did not worket finely, and logs weren't working too, so I can't know why. Process wrote a single "emergencyfile" sized 1k with rubbish inside, like it is corrupted.