Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on March 26, 2019, 05:58:49 AM

Title: Call Duration
Post by: Noufal on March 26, 2019, 05:58:49 AM

Dear Experts ,


i would like to get a support on below queries ,

1. total duration of answered call ( total answered time )
2. total duration  ivr time ( the calls spent in ivr )


Regards ,

Title: Re: Call Duration
Post by: Kubig on March 26, 2019, 08:18:28 AM

In what application you want to measure it? On what type of object you want to measure? Be more clear please in that

Title: Re: Call Duration
Post by: Noufal on March 26, 2019, 12:47:13 PM

in genesys database GIM or ICon

Title: Re: Call Duration
Post by: Kubig on March 26, 2019, 12:51:34 PM

Handling time it's already there by default. The IVR depends on your GVP model