Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on April 01, 2019, 10:54:07 AM

Title: speechminer DB details
Post by: Noufal on April 01, 2019, 10:54:07 AM

Dear Experts ,

I would like to know how can we get below details from specchminer DB,

Agent name , CallANI , Date , Duration of call , and Reviewed by



Regards

Title: Re: speechminer DB details
Post by: cavagnaro on April 01, 2019, 10:57:13 AM

As far as I know that DB is undocumented because that is why you have ICON and InfoMart.
I would go and seek tables with call prefix and see their content