Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 16, 2019, 08:43:21 PM
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Hi guys
I have a column based on a formula which works with StateID (CurrentStatus). Basically is a translation...so happens that now customer wants colors based on that. I can do it over the original CurrentStatus column, but having troubles while trying to apply to this formula column.
Anyone has a sample or if it is doable at all?
Thanks
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Not possible? And I thought this was an easy one :(