Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 17, 2019, 06:51:31 PM

Title: Outbound Answered Calls with Filters
Post by: cavagnaro on April 17, 2019, 06:51:31 PM

Hi guys
A question kinda noob here but my HD seems to be rusty  :'(
So, if I wanna show the customer how many calls were answered on Calling List/Campaign POV and filter them by some Attach Data the agent added, like DispositionCode or something else, like a business value, how to do that? I tried to apply filters to it but seems not to work...honestly this question isn't on my radar and don't know why at this point  ???
Thanks

Title: Re: Outbound Answered Calls with Filters
Post by: hsujdik on April 17, 2019, 08:41:09 PM

Stat Server does not support filters for outbound campaign-related actions

Title: Re: Outbound Answered Calls with Filters
Post by: cavagnaro on April 17, 2019, 11:20:43 PM

:'(  sucks