Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: C_Genesys on April 23, 2019, 08:31:35 AM

Title: Allow Dial Plan
Post by: C_Genesys on April 23, 2019, 08:31:35 AM

Hi,

Can anyone help me how I can allow an outbound number like 020-437652  i.e a hyphen between city code and the actual number ,

Note : I want to MANUALLY dial this number from WDE and currently I am getting an error ''The call destination is invalid''  but if I dial it like 020437652  (i.e without hyphen in between)  it just goes fine

Title: Re: Allow Dial Plan
Post by: catanirex on April 24, 2019, 06:06:23 AM

Check the WDE option expression.phone-number.supported-characters
You have to add specil chars there - I think default value is 0123456789#* so even the + sign needs to be added if you want to call abroad.

Title: Re: Allow Dial Plan
Post by: cavagnaro on April 24, 2019, 01:17:46 PM

???  Even if he add that, his carrier most probably won't support that hyphen. It is out of standard