Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: memo on April 23, 2019, 03:59:54 PM

Title: COMPOSER VERY SLOW??
Post by: memo on April 23, 2019, 03:59:54 PM

Hello everyone, I use composer8.1.5 development company's customer service system, the current problem is that when the number of calls exceeds over 100, the system will become very slow, I have increased the number of tomcat connections and memory, but still Will happen, how can I solve it?? ??? ??? ??? ??? ??? ???

Title: Re: COMPOSER VERY SLOW??
Post by: cavagnaro on April 23, 2019, 04:12:51 PM

Wait what?
Composer is an Eclipse plugin to develop CallFlows for GVP.


Once it is deployed, Composer GUI has nothing to do.


Composer relies on a Tomcat embedded ONLY FOR DEV! When you go to Production you should have a Tomcat for Production.


So, now, again, what is your slowliness coming from??

Title: Re: COMPOSER VERY SLOW??
Post by: memo on April 23, 2019, 04:28:38 PM

I am exporting war file in composer, war file has normal execution, when the number of incoming calls is less than 100, it can be executed normally. When it is greater than 100, it will slow down until there is no reaction at all.


I downloaded the WAV file through the URL for dialing. Does the URL take up system resources?

My system flow is:
Callin->prom welcome->log1->input(prom:please keyin your no)................

when call in greater than 100,Callin->wait 1~2 minute(why????) ->prom welcome->log1->input(prom:please keyin your no)................

Title: Re: COMPOSER VERY SLOW??
Post by: cavagnaro on April 23, 2019, 04:49:56 PM

How can we know? Check your architecture. Talk to your genesys admin.
See logs for MCP


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