Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: psanguin on May 06, 2019, 07:16:09 PM

Title: Genesys Support Phone
Post by: psanguin on May 06, 2019, 07:16:09 PM

Hi everyone. I was wondering if anyone knows how to update AttributeExtension data from within Support phone? We can update user data but is it possible to even update extension data?

Any help would be greatly appreciated. Thanks!

Phil

Title: Re: Genesys Support Phone
Post by: hsujdik on May 06, 2019, 07:48:16 PM

There is a tab under "Data" which you can switch between "User Data", "Reasons" and "Extensions". Mark the checkbox "Set as default data" when you would perform a TLib request that you would like to send the KVList

Title: Re: Genesys Support Phone
Post by: psanguin on May 06, 2019, 08:21:35 PM

You saved my life!!! Thanks!

Phil