Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesyslearner on May 07, 2019, 12:22:56 PM

Title: Logical Resource group of service type "Gateway"
Post by: genesyslearner on May 07, 2019, 12:22:56 PM

Hi Experts,

I am bit confused on the usage of logical resource group of service type "gateway" and i seek clarity on the same.
In a multi tenant environment , is it mandatory to have resource group of type gateway in GVP environment?



thanks

Title: Re: Logical Resource group of service type "Gateway"
Post by: Kubig on May 07, 2019, 12:42:53 PM

It depends on the feature you are using on GVP/MediaServer. Gateway is used for outbound calls made by MCP or for CTI integration. If you are not using either feature, you do not have to create this LRG

Title: Re: Logical Resource group of service type "Gateway"
Post by: genesyslearner on May 07, 2019, 01:27:00 PM

Thanks for the info Kubig.

Since it is mandatory for outbound calls so it should be mandatory for web callbacks as well.
Please do correct me if i am wrong.

Title: Re: Logical Resource group of service type "Gateway"
Post by: Kubig on May 07, 2019, 01:29:04 PM

It depends who is responsible for dialing the calls. I do not suppose it is MCP in your environment, so thus the gateway LRG is not required at all.