Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on May 21, 2019, 05:36:42 PM

Title: SinceLogin
Post by: cavagnaro on May 21, 2019, 05:36:42 PM

Hi guys
I am without my documentation and can't find at Genesys docs a sample of the SinceLogin definition at a Time Profile.
Can someone share a sample please?
Thanks!

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Title: Re: SinceLogin
Post by: hsujdik on May 21, 2019, 06:28:46 PM

https://docs.genesys.com/Documentation/RTME/latest/User/TimeProfiles#scrollNav-6

The SinceLogin interval type aggregates statistical data only for agent-object statistics – that is, statistics based on stat types with object type defined as Agent. Stat Server resets such statistics to zero (0) at the moment of agent login. Statistics continue to accumulate as long as the agent is logged into (any) DN. The SinceLogin interval enables statistic requests by agent. This means you can now identify the least-occupied agent, for example, by requesting every agent’s total handling time with SinceLogin interval.

Title: Re: SinceLogin
Post by: cavagnaro on May 22, 2019, 12:20:13 AM

Thanks Man. Worked.


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