Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on May 23, 2019, 12:17:37 PM

Title: speechminer issue
Post by: Noufal on May 23, 2019, 12:17:37 PM

Dear Team,

I have one issue withgenesys  speechminer . i can not open webpage

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SpeechMiner - Home

Title: Re: speechminer issue
Post by: n3vek7 on May 23, 2019, 12:32:26 PM

You'll need to post some [b]logs [/b]and more [b]details  [/b];)
1st installation? any changes? all user? etc. etc.

Title: Re: speechminer issue
Post by: Noufal on May 26, 2019, 10:26:58 AM

now the issue is  files are not loading into speechminer as well as db server is very slow (if i stop speechminer  it will be fine)

Title: Re: speechminer issue
Post by: Noufal on May 26, 2019, 12:20:25 PM

Log Name:      SpeechMiner
Source:        SpeechMiner.Web
Date:          5/24/2019 2:23:57 PM
Event ID:      0
Task Category: (3)
Level:        Error
Keywords:      Classic
User:          N/A
Computer:      genesyscca.smasco.com
Description:
[05/24/2019 14:23:57][499] Unhandled Exception occurred
Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.
  at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
  at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
  at System.Data.SqlClient.TdsParserStateObject.ReadSniError(TdsParserStateObject stateObj, UInt32 error)
  at System.Data.SqlClient.TdsParserStateObject.ReadSniSyncOverAsync()
  at System.Data.SqlClient.TdsParserStateObject.TryReadNetworkPacket()
  at System.Data.SqlClient.TdsParserStateObject.TryPrepareBuffer()
  at System.Data.SqlClient.TdsParserStateObject.TryReadByte(Byte& value)
  at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
  at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
  at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds, Boolean describeParameterEncryptionRequest)
  at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)
  at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
  at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
  at System.Web.Profile.SqlProfileProvider.SetPropertyValues(SettingsContext sc, SettingsPropertyValueCollection properties)
  at System.Configuration.SettingsBase.SaveCore()
  at System.Configuration.SettingsBase.Save()
  at System.Web.Profile.ProfileBase.SaveWithAssert()
  at System.Web.Profile.ProfileBase.Save()
  at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
  at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SpeechMiner.Web" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>3</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-05-24T11:23:57.000000000Z" />
    <EventRecordID>2865986</EventRecordID>
    <Channel>SpeechMiner</Channel>
    <Computer>genesyscca.smasco.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>[05/24/2019 14:23:57][499] Unhandled Exception occurred
Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.
  at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
  at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
  at System.Data.SqlClient.TdsParserStateObject.ReadSniError(TdsParserStateObject stateObj, UInt32 error)
  at System.Data.SqlClient.TdsParserStateObject.ReadSniSyncOverAsync()
  at System.Data.SqlClient.TdsParserStateObject.TryReadNetworkPacket()
  at System.Data.SqlClient.TdsParserStateObject.TryPrepareBuffer()
  at System.Data.SqlClient.TdsParserStateObject.TryReadByte(Byte&amp; value)
  at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean&amp; dataReady)
  at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
  at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task&amp; task, Boolean asyncWrite, SqlDataReader ds, Boolean describeParameterEncryptionRequest)
  at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task&amp; task, Boolean asyncWrite)
  at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean asyncWrite)
  at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
  at System.Web.Profile.SqlProfileProvider.SetPropertyValues(SettingsContext sc, SettingsPropertyValueCollection properties)
  at System.Configuration.SettingsBase.SaveCore()
  at System.Configuration.SettingsBase.Save()
  at System.Web.Profile.ProfileBase.SaveWithAssert()
  at System.Web.Profile.ProfileBase.Save()
  at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
  at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously)
</Data>
  </EventData>
</Event>

Title: Re: speechminer issue
Post by: cavagnaro on May 26, 2019, 04:30:23 PM

Well...quite clear, can't connect to your SQL server

Title: Re: speechminer issue
Post by: Kubig on May 27, 2019, 08:07:33 AM

Check your RDBMS (MSSQL) installation as it seems it does not fit performance requirement or there is another bottleneck

Title: Re: speechminer issue
Post by: genesysnoob on June 13, 2019, 11:13:37 PM

Check speech miner SM config app for configuration, verify whether the passwords are correct in the config app

check Speech miner database, if its up and running