Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on June 02, 2019, 07:15:45 AM

Title: speechminer issue
Post by: Noufal on June 02, 2019, 07:15:45 AM

Dear Team,

currently i am facing that i am not able login speechminer , it sas invalid login (it was working)

speechminer web login says can not connect config server, kindly suggest what would be reason

------------------------------------------------------------------------------------------------------------SM web
019-06-02T08:41:28.575 Dbg 09900 Running SQL Command: select * from versionTbl
2019-06-02T08:41:28.578 Dbg 09900 Running SQL Command: select 'test'
2019-06-02T08:41:30.673 Dbg 09900 Running SQL Command: insert into msgLogTbl (time,computerName,msgType,msg) Values(@time,@computerName,@msgType,@msg)
2019-06-02T08:41:30.675 Dbg 09900 Running SQL Command: INSERT INTO userEventsTbl (login,eventTime,eventTypeSubTypeID,sourceIP,sourceHostName,sourceComputerName,applicationID,dotNetVersion,smartVersion,comments,databaseVersion)VALUES (@login,GetUTCDate(),2,'192.168.211.141','GENESYSCCA','genesyscca.smasco.com',1,'4.0.30319.42000','8.5.502.92',@comments,'8.5.502.92')
2019-06-02T08:41:30.677 Std 09900 WARN Cannot connect to configuration server
2019-06-02T08:41:32.671 Dbg 09900 Running SQL Command: select * from versionTbl
2019-06-02T08:41:32.673 Dbg 09900 Running SQL Command: select 'test'
2019-06-02T08:41:34.741 Dbg 09900 Running SQL Command: insert into msgLogTbl (time,computerName,msgType,msg) Values(@time,@computerName,@msgType,@msg)
2019-06-02T08:41:34.742 Dbg 09900 Running SQL Command: INSERT INTO userEventsTbl (login,eventTime,eventTypeSubTypeID,sourceIP,sourceHostName,sourceComputerName,applicationID,dotNetVersion,smartVersion,comments,databaseVersion)VALUES (@login,GetUTCDate(),2,'192.168.211.141','GENESYSCCA','genesyscca.smasco.com',1,'4.0.30319.42000','8.5.502.92',@comments,'8.5.502.92')
2019-06-02T08:41:34.749 Std 09900 WARN Cannot connect to configuration server

----------------------------------------config server

Title: Re: speechminer issue
Post by: cavagnaro on June 02, 2019, 10:06:21 PM

You changed the user password? The one used to connect to it? Check CfgServer logs

Title: Re: speechminer issue
Post by: Noufal on June 03, 2019, 04:35:05 AM

no changes ,the default is working for CME and SCI

Title: Re: speechminer issue
Post by: Kubig on June 03, 2019, 10:06:59 AM

Is Confserv fully accessible from server where SM is running?Did you assigned all required permissions to the used person (recommend to do not use the "default" user)? Did you check confserv logs to see what happened there?