Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Anja on June 13, 2019, 01:40:32 PM

Title: How to open CCPulse without opening a template
Post by: Anja on June 13, 2019, 01:40:32 PM

First of all sorry for my newbie question, but havent been able to find the correct answer.

When I open CCPulse++ it always default opens the template we use for our big screens. But sometimes the template is broken and the I am not able to log in, the system just tells me that is shutting down.
Soooo... Is there someway it can open the system without opening the template, I allways have a backup to open instead.

Anyone?  ;D

Title: Re: How to open CCPulse without opening a template
Post by: cavagnaro on June 13, 2019, 06:13:53 PM

What do you mean you can't login? Login where? What shuts down?
Why does the template could broke? Try to migrate to BIN format

Title: Re: How to open CCPulse without opening a template
Post by: genesysnoob on June 13, 2019, 11:11:26 PM

Open the CCpulse app configuered in CME/GA
GO to options ->Workspace
change the WorkspaceAutoload to "false"

this will make you load blank ccpulse