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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sosy on June 17, 2019, 02:41:32 PM

Title: Save Chat from WDE
Post by: Sosy on June 17, 2019, 02:41:32 PM

Hi Everyone,

I'm not sure if this have been asked before but I looked for it and I found nothing ??? ???

I need to send WDE chat transcription via email and I found a sample strategy for that in the Universal Routing 8.1
Strategy Samples document. In addition, I need to export the chat transcription as a text file (eg .txt). Is that possible? And if that so, how? Straight through WDE or do I need to build a strategy for that (as for the sending via email)?

Thanks for your replies!

Title: Re: Save Chat from WDE
Post by: cavagnaro on June 17, 2019, 03:34:00 PM

If you check the strategy provided as sample, will see it does everything based on a KVP that returns from WDE/GAD only. So you just need to send that KVP with value evaluated at the strategy.
Follow URS Samples guide too