Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jigaya on June 18, 2019, 10:21:17 AM

Title: Genesys wfm multiple exception uplpad
Post by: Jigaya on June 18, 2019, 10:21:17 AM

Hi team,


Greetings to everyone. I am happy to be able to join this group i am learning a lot. I currently work in a finance company that uses genesys wfm. We are curre tly having challenge coding exceptions as genesys only allow linear exception upload which makes you upload an exception that starts at the same time is there anyway to upload a sheet or a file that contains your exception or any excel vba macros that could acconplish multiple exceptions entry easier. All help and comments are greatly appreciated. More power yo this community

Title: Re: Genesys wfm multiple exception uplpad
Post by: hsujdik on June 18, 2019, 01:09:40 PM

You could use the WFM Integration API, but that means that it would require writing a software for that mean.
Take a look into this guide: https://docs.genesys.com/Special:Repository/76wm_dev.pdf?id=826daf7f-d73b-48f5-97ab-147733526576