Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on June 19, 2019, 08:26:22 AM

Title: How to check VoiceXML version (GVP 7.2)
Post by: Gef Buneri on June 19, 2019, 08:26:22 AM

Hi all, hope everything's fine out there; as in object, I would like to know wich VoiceXML version is installed.


Best regards,

Gef.

Title: Re: How to check VoiceXML version (GVP 7.2)
Post by: cavagnaro on June 19, 2019, 11:33:32 AM

What do you mean by installed? VXML is an standard as HTML for example. Each version has its own attributes which makes them compatible or not according to the VXML browser.
What are you exactly after?

Enviado de meu SM-G9650 usando o Tapatalk

Title: Re: How to check VoiceXML version (GVP 7.2)
Post by: Gef Buneri on June 19, 2019, 11:42:18 AM

Hi Cav; a third party vendor asked us wich version of VoiceXML GVP supports. Reading Genesys documentation about VXML, I read informations about compatibility with specific versions (W3 2.1, Telera 2.0, Genesys 2.0), but informations refers to GVP 7.6, not to 7.2, so I would like to know if specifications are the same for gvp 7.2 too.

Title: Re: How to check VoiceXML version (GVP 7.2)
Post by: cavagnaro on June 19, 2019, 11:44:05 AM

Ah no, gvp 7.6 engine was different. Even another product.
Geee 7.2 is hard to find docs about it. Will see if have any.
Check at installation folder, remember there were some docs installed along with it

Enviado de meu SM-G9650 usando o Tapatalk

Title: Re: How to check VoiceXML version (GVP 7.2)
Post by: Gef Buneri on June 19, 2019, 11:57:31 AM

Searched, but only reference i find is inside some url declaration in vxml.dll; something like 'telera 2.0', 'Genesys 2.0', W3 1.0, but not sure if this infos can be reliable.

Title: Re: How to check VoiceXML version (GVP 7.2)
Post by: cavagnaro on June 19, 2019, 01:47:19 PM

Well Google is your friend
Found these:


https://voicexml.org/certification-programs/voicexml-platform-certification-program/
https://voicexml.org/certification-programs/voicexml-platform-certification-program/voicexml-2-0-certified-platforms/
http://www.contactcenterarchitects.com/gvp-genesys-voice-portal/




Also found the Deployment guide for the Studio and states:
[quote]Genesys Voice Platform 7.2 VoiceXML 2.1 Reference Manual, which
provides information about developing VoiceXML 2.1 applications on
GVP. It presents VoiceXML 2.1 concepts and provides examples that focus
on the GVP implementation of VoiceXML. It also describes the platform
extensions to VoiceXML that Genesys provides. [/quote]

Title: Re: How to check VoiceXML version (GVP 7.2)
Post by: Gef Buneri on June 21, 2019, 02:35:35 PM

Thanks a lot, Cav. Dunno if it's due sorta regional restriction, but can't find in google the doc "Genesys Voice Platform 7.2 VoiceXML2.1 Reference Manual"; if it will happen you to find a direct link, I ask you if you could share.